You're billed per hour from the moment you scan a power bank out until it's returned at any hub. The rate drops when you book longer durations, and you only pay for the time you use.

Yes — one hour is the minimum. After the first hour, billing continues in 1-minute increments so you're never overcharged for partial hours.

At any Rapid partner hub. Browse the network grid on the Locations page, pick the nearest hub, and scan its QR code to unlock a charged unit.

Return the power bank to any hub in the network — not just the one you picked it up from. The hub verifies the return and ends your rental automatically.

A refundable security hold is placed on every rental. If a unit is lost or severely damaged, the hold covers a replacement fee. Minor wear is on us — just return what you used.

Most phones reach 50% in about 30 minutes and a full charge in 60–90 minutes, depending on your device and the cable used.

Every Rapid power bank has built-in Lightning (iPhone), USB-C, and Micro USB cables with fast-charging support. They're compatible with iOS and Android phones, tablets, and most USB-powered accessories.

Yes — every unit has a Lightning, USB-C, and Micro USB cable built in, so you can charge any device without bringing your own. A protective case is available as an optional add-on.

Both work. Reserving ahead guarantees a unit is waiting for you. Walk-ups are welcome at any hub while stock lasts.

We accept major credit and debit cards plus mobile wallets. Payment is authorized at scan-out and finalized when you return.

Yes. Tap extend in your active rental to add more time at the same hourly rate, or convert to a Day Pass anytime before return.

Reach our team through the Contact page during support hours, or tap Help in your active rental for instant assistance.